What happened?
At approximately 05:00 UTC (06:00 BST) on Thursday 23rd October, we saw an unexpected outage on all Zephyr services, including MyAir and Zephyr API. Our engineers quickly resolved the issue and MyAir was back online before midday. Zephyr uploads were temporarily paused to ensure systems could be brought back online safety. These have now been restarted.
What’s the situation now?
✅ MyAir and all Zephyr services are fully online
✅ Zephyr uploads have safely resumed
✅ Zephyr recording was not affected and no loss of data is expected
⚠️ It may take up to a couple of days for all data to fill in - please don’t worry if you see any missing data for now
Why did this happen?
On the morning of the 23rd, our SIM provider experienced an extremely unusual issue with connectivity, affecting all of its SIM cards globally. This prevented all Zephyrs from reaching EarthSense servers and uploading data for a few consecutive hours.
When the network problems resolved, the sudden influx of Zephyrs trying to upload data at once overwhelmed the servers, causing some downtime to our services.
What next?
- Please bear with us while the Zephyr fleet catches up with its missed uploads. We have to make sure this is done safely so we really appreciate your patience.
- If you see any issues lingering past the next 48 hours or so, please do get in touch with our support team whose details are below.
- We have put in additional protections to the Zephyr systems to prevent a similar connectivity outage leading to any downtime in the future.
If you have questions or need support, contact us at support@earthsense.co.uk. 😊