Sometimes manually prompting your Zephyr to connect to the network is helpful, whether that’s to troubleshoot connectivity issues or just to update MyAir with the latest diagnostics from your device. Detailed instructions are in this article, but if you are unsure of anything please contact EarthSense Support.
Step 1: Stop Sampling
Before forcing a connection, make sure the monitor isn’t sampling.
- Hold down the button on the top of the Zephyr. The LED will turn 🔵 blue to reflect the button being pressed.
- Release when the LED shows 🔴 red.
When only the red LED flashes, Zephyr is receiving power (i.e. charging) but idle (i.e. not sampling). If not receiving power, no lights will flash when idle.
Step 2: Prompt a Network Connection
Once the unit is idle:
- Press the button 3 times quickly.
- The LED will show solid 🔴 red for the duration of the connection, then a single 🟢 green flash on a success.
If successful, the LED will flash green at the end of the connection
If unsuccessful, the LED will rapidly flash 🔵 blue, then a number of 🔴 red pulses, then another rapid flash 🔵 blue. The number of red flashes is an error code that can be passed on to EarthSense Support.
Step 3: Restart Sampling
After forcing the connection:
- Hold down the button again.
- Release when the LED flashes 🟢 green.
- The LED will now show:
- 🔴🟢 Alternating red and green flashes (red for powered, green for sampling)
- 🔵 A blue flash every 10 seconds (when the Zephyr is taking a new sample of air)
Step 4: Confirm Connectivity
The date and time of the last connection is shown on MyAir’s Location and Device Manager tabs. These will update after a successful connection. Alternatively, contact EarthSense Support for more help.
When sampling, Zephyrs will connect to the network automatically every 15 minutes, if in the default power mode.
What do I do if my Zephyr isn’t connecting?
Zephyr uses a globally-enabled multi-carrier SIM which provides good connectivity in most locations.
- Physically move the Zephyr to a new location which may have stronger signal.
- Connect the Zephyr to Wi-Fi (using this help article and credentials from EarthSense Support).
- Contact EarthSense support to check mobile carrier availability in your region - in rare cases a locally-sourced SIM may perform better.